Agents respond to customers, partners, and internal stakeholders across every platform — without routing, without delay, without human involvement.
Telegram (full streaming + reactions), WhatsApp (Cloud API + Bridge), Slack (Socket Mode + threading), Discord (voice + media), Microsoft Teams, Email (IMAP/SMTP).
LINE (Japan/Thailand), Zalo (Vietnam), Feishu/Lark (China), DingTalk (Alibaba), WeCom/WeChat Work (Tencent), Matrix, Mattermost.
Signal (end-to-end encrypted), iMessage (BlueBubbles bridge), GitHub (issue/PR interaction), SMS (Twilio), Webchat (embeddable widget), Webhook (generic HTTP).
Policy enforcement (DM, group, allowlist), streaming where supported, media handling (voice transcription, image analysis, document extraction).
Rules engine on every channel: classify messages, auto-reply, route to specific agents, generate draft replies for human review.
Multiple agents can be assigned to the same channel with different scopes — customer support agent handles questions, sales agent handles leads.
Maintains conversation context across threaded platforms (Slack, Discord, Teams). Each thread tracked as a separate session.

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